Delivery and Returns
Delivery to the UK Mainland excluding the Scotish Highlands:
Standard delivery by courier or Royal Mail is free for orders of £50 or over and costs just £4.95 for orders with a value of less than £50. Delivery time 2-3 days.
Delivery to Ireland:
Cost is approximately £15.00 by courier or Royal Mail. Please call 01933 442220 for an exact quotation.
Delivery to Isle of Man and the other British Isles:
Please call 01933 442220 for a quotation.
Returns and exchange of goods
To return a product that you are not satisfied with or should you need to change an item to a different size. You can return the product within 12 days, at your own expense, accompanied by your invoice. We suggest that you send us the merchandise by recorded post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods as cannot be held responsible for this. Shipping fees remain the customer’s responsibility. Products must be returned in their original, complete condition (packaging and accessories etc.). Any product that has been damaged, worn or is not in its original packaging, or has damaged packaging will NOT be refunded.
Exceptions - Returns of customised and unusual non-stock orders
Custom made and personalised goods may only be returned should the goods be faulty or not to specification. Returns of non-standard orders that were not placed online such as items or quantities of items that we do not normally held in stock will only be refunded at the discretion of Safety Solutions Midlands LTD management and could result in a re-stocking charge.
What we need:
Please include full name of recipient and a contact number for the delivery address/recipient in case of courier issues.